Product Specialist (Contractor)

About the Role 

We’re looking for a SaaS Product Specialist who thrives at the intersection of client success and early-stage sales. You must like helping customers win, understand how to qualify and guide inbound sales inquiries and confidently represent our product from first conversation through long-term adoption. 

It’s a great training ground for future roles in business development, sales, marketing, or customer success. This role is ideal for someone who needs a flexible entry-level role or who has experience in any of the above areas and is specifically interested in part-time work.

You’ll be a point of contact for prospective and existing clients, generating leads, ensuring a smooth onboarding experience, driving product value, and supporting revenue growth through thoughtful engagement. You’ll get the opportunity to try a lot of things at a small, nimble company and figure out what you’re best at.

Key Responsibilities 

Client Success 

• Assist with the customer onboarding experience from kickoff through adoption 
• Become a trusted product expert for clients, answering questions and guiding best practices 
• In partnership with the Sales Director, monitor client health, usage, and satisfaction 
• Collect customer feedback and share insights with the Sales Director for distribution to Product and Engineering

Sales & Revenue Support 

• Perform basic business development duties to help support the pipeline, including emails, calls and follow ups
• Conduct initial product demos and discovery calls to understand customer needs 
• Assist with new trial setup and product adoption to support trial-to-win targets 
• Collaborate with Sales to hand off qualified opportunities or close smaller deals directly 
• Maintain accurate records of interactions and pipeline activity in HubSpot 

Cross-Functional Collaboration 

• Create and refine onboarding materials, FAQs, and customer-facing documentation, ensuring ease of access and use 

Experience  

• At least one year in a customer-facing role like customer success, customer service, business development or account management, ideally within a SaaS or technology company 
• Strong communication skills with the ability to lead calls with both technical and non-technical audiences 
• Experience managing outbound sales, inbound sales inquiries and qualification as well as renewals is a strong plus 
• Highly organized with excellent follow-through 
• Comfortable learning new technology and explaining it simply 
• Background in B2B SaaS or vertical-specific SaaS platforms a plus 
• Experience with HubSpot strongly preferred 

About Volano Software 

Volano is made up of smart, friendly, creative employee-owners. We treat each other with kindness and respect and work together to deliver quality custom software for our clients. At Volano, we enjoy a good challenge, however, we take great pride in supporting every one of our employees. We balance getting our work done right but not taking ourselves too seriously. 

Our Core Values

• Learn Constantly 
• Perform to Completion 
• Take Pride in Our Work
• Adapt Easily 
• Be Fun 

Work Location 
Omaha, hybrid.

Compensation

20-30 hours a week. Hourly rate starting at $20, depending on experience.