This week greeting card makers, florists, jewelers, restaurants and chocolatiers will reap the windfall of our otherwise perennial apathy toward demonstrating affection toward our loved ones. Like green beer on St. Pat’s Day and deficit spending before Christmas, we’ll all try and pack fantastic amounts of attention into a day that might otherwise be doled out in smaller, more consistent increments throughout the year. But Volano is a little different. Hang in there with me on the metaphor…
All good relationships are about commitment. Volano’s business comes primarily from clients with whom we’ve worked in the past and businesses who heard good things about us from said clients. This has helped us grow as we approach our 6th year of business. Like love, you get what you give. Some of our customers have been in toxic relationships with other software providers who have not listened to their needs and failed to deliver consistently. That this is a technology industry does not forgive the importance of commitment and follow-up.
Communication is key in all healthy relationships. When we work with a client, the developer assigned to the project will be the one interfacing with the client and will lead regular status (iteration) meetings to ensure we’re all on the same page. No time is wasted customizing software that does not serve our clients’ business purpose.
So this week, as in all weeks, Volano will continue to show our clients love. We’ll deliver on what they need, not what we’d like to sell them. We’ll be honest and transparent. We’ll listen. We won’t take you for granted. And as always, we’ll try harder not to beat you over the head with heavy-handed analogies.
June 13, 2023
Data is like a vast set of building blocks, each has different shapes, sizes, and colors. Just like each brick has its unique utility, every piece of data carries a unique piece of information. As a business owner, how can you possibly start understanding what all the pieces of data from those fancy reports mean? […]
June 2, 2023
For small manufacturing companies with less than 100 employees and revenues of around $20–50 million, several key factors contribute to their success. Here are some important considerations: By focusing on these key factors, small manufacturing companies can enhance their competitiveness, achieve sustainable growth, and maintain profitability. It’s important to adapt these factors to the specific […]
June 1, 2023
Several years ago, I was working on a product that required some attention from the software product teams. This happens to all software over time because a user’s needs change, features need to be added, and bugs happen (naturally). The undertaking was large enough, so our team agreed it would be ideal to talk with […]
May 30, 2023
There’s an ongoing debate: custom software versus off-the-shelf Software as a Service (SaaS). A few misconceptions tend to cloud everyone’s judgment and influence decisions in this area. It’s time to put these myths to rest and bring clarity to the conversation. Myth 1: Custom Software is Outdated Custom software is inherently outdated, which couldn’t be […]
March 15, 2023
Why continue to utilize a mess of spreadsheets to run your operations? We think there’s a better way. Here are the top 7 reasons you should switch to custom software.
February 3, 2023
Wait. What’s the problem again? Several years ago I was working in Healthcare for a tech startup. At the time, healthcare systems could not bill patients until a chart was signed off and locked by a provider (MD, PA, or NP). The provider had to step through every single screen and check a box regardless […]