“There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don’t know. But there are also unknown unknowns. There are things we don’t know we don’t know.” Donald Rumsfeld.
One of the perks of pitching Steelwool to local businesses and non-profits is that the discussion about workflow naturally stimulates a reflection on the current way of doing work versus the ideal way. Business owners are almost universally challenged to find the time to even think philosophically about how they can improve upon their process for work flow. I always enjoy these philosophical discussions. Technology talk inevitably provokes conversation on employee morale, customer satisfaction and a term we like to use called “mental weight.” It is not hard to quantify the time and cost savings that a good work management system can create. Saving owners and employees steps, eliminating redundancy and capturing sales opportunities in a linear, consistent qualification process will not only lead to greater prospect conversion, client satisfaction and employee relief (they know what is expected of them) but they can be measured. It is harder to quantify the mental weight or stress that owners and employees deal with when there is subjectivity and uncertainty involving work status. This is your mental weight and the unknown unknowns Rumsfeld is talking about.
Our Steelwool clients like the fact that at any point in time, they can easily see where their work resides. They can see what step in their process work is sitting in and who on their team needs to complete a task or tasks to move it forward. Having associated pictures and documents in each work item provides additional relief. It is hard to quantify the value of checking on your projects from your tablet or phone so that you always know where you’re at, who needs help on your team and what you need to do on Monday when you’re back in the office. Good or bad, this transparency provides comfort. Having your stated process personified in an intuitive, customizable workflow also provides a consistent framework from which your people work. If anyone gets hit by the proverbial bus, the work status is not lost and team members and business owners can pick up where they left off on each project they touched. Pretty cool. Focus on landing more business. Spend more time interfacing with your clients.
June 2, 2020
According to LinkedIn technology (software) has a higher overall turnover rate than retail. With that, it isn’t a matter of if, but a matter of when. Volano has engineered a culture of “by developers, for developers” and this helps our retention. In fact, most of the folks that work at Volano have been here +5 […]
June 2, 2020
It is hard enough to build a successful business, and few want to invest time and resources into worrying about an Intellectual Property Assignment. But alas, you must do your homework. Fortunately, we make it easy for Volano customers. When asked – “Who owns the software and IP for my project?” – it is an […]
May 28, 2020
Many of us remember the grade school game Telephone. It was funny to see how a simple message would get garbled as it was passed along from person to person. But it’s not as funny when that message is a critical business requirement that will be turned into software that will power your business. Yet, […]
May 28, 2020
Volano’s first interaction with a potential client is about answering questions and evaluating alignment. The big question is obvious – “what’s this gonna cost?” Well, good news/bad news – Good news – we’ve built hundreds of software systems so we can give you a ‘round’ budgetary estimate in our first meeting. Bad news – we […]
January 3, 2019
Are you really ready for Digital Transformation? Many corporations see this simply as going paperless, but it is much more than that. It is also more than looking only at technology for solutions. Digital transformation is transformation of business and its organizational activities, processes, competencies and models to fully leverage the changes and opportunities of […]
November 21, 2018
Mobile Apps for your field-based teams can improve productivity and enhance efficiencies in your business operations. Here are a few mobile app benefits: Location Tracking You need to track the location of your field-based teams. Using the location tracking features of a smartphone or other device in your mobile app has a few different benefits. […]