Last night’s episode of Mad Men, ominously titled “The Flood,” sucker punched viewers with the assassination of Martin Luther King. It was light on business and heavy on the characters navigating through their personal dilemmas. Don Draper showed affection to his son Bobby while admitting the lack of a real father figure in his life likely explained his inability to do the same for his children. Pete Campbell, struggling with his recent dislocation from his family shows empathy for the tragic assassination. Peggy hopefully contemplates the idea of kids with Abe and Joan made an effort to bridge the gulf with her secretary Dawn.
This week we’re exploring another business lesson to be learned from Mad Men; expect the best from your people. This one might be more of a stretch and may not be as episode specific but is important none the less. Employers who set high standards get high quality outcomes from their people. This translates into a better customer service experience for your clients. If you set a low bar, expect mediocre outcomes. Author and business consultant John DiJulius understands this well and is worth looking into (http://thedijuliusgroup.com/johndijulius). He believes high standards begin with hiring the right people. Don Draper is famous at asking a lot from his creative people and will quickly send them back to the drawing board if he feels their proposals for clients are incoherent or ineffective. Presumably it is this drive for quality work that has helped their spin-off advertising firm grow and weather the loss of their large tobacco client from two seasons ago.
In my experience, employees will rise to the occasion of high standards if you expect them to achieve. If you clearly communicate objectives, offer support and direction needed to achieve these goals and set realistic and measurable objectives, you’re in a strong position to capitalize. Celebrating this achievement is equally important and reinforces the importance of working toward hitting the goals. This week the Volano crew will head out to the movies Friday afternoon. Our development team has worked hard with our clients and have earned a half day of hooky. It may not be martinis at lunch Mad men style but we’ll take it.
March 15, 2023
Why continue to utilize a mess of spreadsheets to run your operations? We think there’s a better way. Here are the top 7 reasons you should switch to custom software.
February 3, 2023
Wait. What’s the problem again? Several years ago I was working in Healthcare for a tech startup. At the time, healthcare systems could not bill patients until a chart was signed off and locked by a provider (MD, PA, or NP). The provider had to step through every single screen and check a box regardless […]
September 14, 2022
Why build software of our own? Any good story of a project starts with a problem that needs to be addressed. We work with many clients in the manufacturing vertical and during our time spent with them, we noticed a challenge with synchronization with their dealers. Much of the dealers’ in-office time was spent hunting […]
May 23, 2022
Is local the real secret sauce leaders deploy for a successful development project? Rod Smith, Volano Software Partner, and Co-founder defines the benefits of working with a local development shop.
March 25, 2022
Are you relentlessly passionate about every detail and every pixel when it comes to front-end development? We’re looking to add a Senior Front-end Developer to join our growing team. At Volano, you will work with a variety of clients and projects alongside a remarkable team of back-end and front-end developers, designers, and management to build […]
March 15, 2022
It was 8:00 am on a sunny morning in Hawaii in January. People were hustling to get to their typical morning responsibilities. Cars were on the highway commuting to work, school, and other destinations when all of a sudden chaos breaks out. People start to panic, kids have been thrust down sewers for safety, everyone […]