A recent Action Card franchise industry survey revealed that nearly 40 percent of franchisees were not delivering consistent customer experiences across locations and touch points, yet 100 percent of franchisors consider consistency across their organization important or extremely important.
Omaha, Neb. (February 16, 2014) – A recent Action Card survey sent to more than 200 franchisees revealed a disconnect between what franchisors recognize as extremely important – delivering a consistent customer experience across all locations and touch points – and the consistent experience is actually delivered by their franchisees.
“I have experienced first-hand the challenge of creating a consistent customer experience across multiple locations,” shared Action Card franchise consultant. “Seeing that disconnect of what corporate expects – consistency – and what franchisees deliver is precisely the problem Action Card exits to solve.”
Action Card is a mobile application that is currently used by Godfather’s Pizza, Ripley’s Believe It Or Not and several other franchises. It allows franchisors and franchisees to easily identify and track brand standards across the entire organization from a mobile or tablet device in order to achieve a consistent customer experience throughout all locations. Developed by franchise industry veterans, Action Card helps both corporate staff and franchisees ensure brand standards are met in a timely manner through the collaborative evaluation process.
By the Numbers
Of the franchise organizations surveyed, the following percentages are actively working to improve these areas within the next 12 months:
Find Action Card at IFA 2014
Action Card will be presenting a Fast Talk, “How to Consistently Achieve Your Ideal Customer Experience,” at IFA Convention in New Orleans on Monday, Feb. 24 at 2 p.m., you can meet the Action Card team and learn more about achieving customer consistency during these Fast Talks at booth No. 1239.
May 23, 2022
Is local the real secret sauce leaders deploy for a successful development project? Rod Smith, Volano Software Partner, and Co-founder defines the benefits of working with a local development shop.
March 25, 2022
Are you relentlessly passionate about every detail and every pixel when it comes to front-end development? We’re looking to add a Senior Front-end Developer to join our growing team. At Volano, you will work with a variety of clients and projects alongside a remarkable team of back-end and front-end developers, designers, and management to build […]
March 15, 2022
It was 8:00 am on a sunny morning in Hawaii in January. People were hustling to get to their typical morning responsibilities. Cars were on the highway commuting to work, school, and other destinations when all of a sudden chaos breaks out. People start to panic, kids have been thrust down sewers for safety, everyone […]
February 7, 2022
As we continue to grow, we’re looking for an experienced ASP.NET MVC Developer to join our team. At Volano you will work within our high-functioning team to build web and mobile applications for our clients that make their work easier.
November 5, 2021
As we continue to grow, we’re looking for an experienced Senior Front-End Web Developer to join our team. At Volano you will work within our high-functioning team to build web and mobile applications for our clients that make their work easier.
April 23, 2021
We’re looking for an Operations Coordinator to join our team. At Volano you will work within a high-functioning team that builds and supports web and mobile applications for our clients that make their work easier.