We simply don’t do business like we used. No one sticks around for 20 years for the gold Rolex despite a rigid schedule. Skilled employees won’t put up with a company culture that doesn’t make room to accommodate and appreciate their personal lives. Clients won’t stay loyal because you sent them a ham and a handwritten card. Things have changed, has your organization?
Work/Life balance? Sounds like a “You” problem.
By 2020, 46% of US workers will be Millennials. As we all know, each generation comes with general characteristics. In the workforce, Millennials are known for working to live, not the way around. Meaning, they have jobs to support their personal passions. If that job should get in the way, they will either move on to another company, or start their own. Entrepreneurship, freelance work and part-time work are all on the rise.
Is employee work/life balance starting to sound more like an organization problem now? It should, because it is. As business owners, even we believe, if you can’t take time for yourself at your current job, you should find a new job. It’s not worth it! At Volano, we tell everyone they shouldn’t miss a kid’s performance because of work. That’s really why we have flex time – so people have the flexibility to prioritize everything they have going on.
Quick Stat: Research company, CompData did a 2014 survey of over 30,000 organizations across a myriad of industries and found the average total turnover rate was almost 16%.
Stop micromanaging. Instead, foster accountability.
Not only does micromanagement drive employees off by the droves, we truly believe that empowerment and accountability result in a better product and service. Take Zappos for instance, their success was widely driven by their customer service, and they took a unique approach in this area to get that rep.
Instead of putting a middleman between the customer service agent and the customer to make just about every customer care decision or action, they empower their employees to make these decisions on their own. Who wants to be put on the phone or a chat with someone who has zero power or authority to do virtually anything for you? No one. We have a very similar business model between our developers and our clients, by eliminating the middleman, which in our case would be a business analyst or project manager.
Here’s what we suggest to replace micromanagement with accountability…
Everyone is Replaceable.
Not only is this archaic attitude detrimental to employee engagement and morale, it’s not a safe place to put your organization. The level of impact having someone leave your team – and you must think that everyone will someday leave your team – will vary. You might not experience so much as a hiccup, or you could lose a major client that requires that unretained employee’s skill set.
We recommend cross-training as not only a safety net for the organization and clients, but also as an employee incentive and investment. We also favor consulting groups over independent contractors as a way to ensure that when someone leaves, the transition will be as smooth as possible.
This week we took a break from software and workflow talk, and we’ll do that from time to time. We’re not only concerned with the systems and processes that drive your success, we want to be a resource for our community when it comes to the issues you might be facing as a business leader.
June 2, 2020
According to LinkedIn technology (software) has a higher overall turnover rate than retail. With that, it isn’t a matter of if, but a matter of when. Volano has engineered a culture of “by developers, for developers” and this helps our retention. In fact, most of the folks that work at Volano have been here +5 […]
June 2, 2020
It is hard enough to build a successful business, and few want to invest time and resources into worrying about an Intellectual Property Assignment. But alas, you must do your homework. Fortunately, we make it easy for Volano customers. When asked – “Who owns the software and IP for my project?” – it is an […]
May 28, 2020
Many of us remember the grade school game Telephone. It was funny to see how a simple message would get garbled as it was passed along from person to person. But it’s not as funny when that message is a critical business requirement that will be turned into software that will power your business. Yet, […]
May 28, 2020
Volano’s first interaction with a potential client is about answering questions and evaluating alignment. The big question is obvious – “what’s this gonna cost?” Well, good news/bad news – Good news – we’ve built hundreds of software systems so we can give you a ‘round’ budgetary estimate in our first meeting. Bad news – we […]
January 3, 2019
Are you really ready for Digital Transformation? Many corporations see this simply as going paperless, but it is much more than that. It is also more than looking only at technology for solutions. Digital transformation is transformation of business and its organizational activities, processes, competencies and models to fully leverage the changes and opportunities of […]
November 21, 2018
Mobile Apps for your field-based teams can improve productivity and enhance efficiencies in your business operations. Here are a few mobile app benefits: Location Tracking You need to track the location of your field-based teams. Using the location tracking features of a smartphone or other device in your mobile app has a few different benefits. […]