One of the benefits of working with small businesses who decide to try Steelwool is that we get to see owners think critically about their current process as they whiteboard out the chronology of their work queues and tasks. Rarely do they think their current process is the ideal one. Inevitably Volano plays devil’s advocate as an objective third party, questioning the current order of tasks and associated documentation. It allows us to partner up with clients in a more meaningful way, helping bring visibility and consistency to their process as well as a moment to re-think whether or not that current way of doing things is scalable for their growth. As a business owner, you want to consider when and how you adjust your process to accommodate for added staff and sales volume.
Volano is proud of the progress we’ve made developing Steelwool. New functionalities and enhancements such as the data upload feature and the increased reporting capabilities have helped make it a more relevant tool when tracking work and managing multiple client engagements at once across different departments and people. Ultimately the tool is about how we communicate. The clients who are using Steelwool have continued to provide us with valuable feedback on their experience as users which have helped us continue to improve Steelwool with updates made as recently as last night.
Understanding where you and your team are at in the status of your projects is empowering. That knowledge and real-time awareness enhance the kind of communication that takes place in your organization. If I know exactly where my people are in the status of their projects, I can drill in and get involved in work that requires help or guidance. This is a more efficient way for owners and managers to spend time and will help lead to a better customer service experience for your people. How many times has anxiety due to uncertainty about all of your projects caused you to lose sleep at night?
As Steelwool becomes more well-known in the market, we’ve learned what types of organizations stand to benefit the most from its use and where strategic partnerships can help elevate the brand. Recently we’ve had the pleasure of working with Dominic DiGiacomo with Best Card. These guys handle merchant bank and credit card transaction services for a lot of industries and Dominic has done a fantastic job of learning about the Omaha and Lincoln markets through his networking efforts. Best Card builds relationships with clients like we do at Volano, where it makes sense for their customers and where value can be realized. Sometimes the best way to do business is by recommending your prospective customer head in another direction that makes more sense for their model and goals. Best Card is consultative and does the rare thing; listen. Steelwool likes to be associated with integrity. Our relationship with Grow Nebraska has been much the same and having such valuable partners is empowering. We’ve learned that treating partners like your clients has a fantastic, karmic effect.
June 13, 2023
Data is like a vast set of building blocks, each has different shapes, sizes, and colors. Just like each brick has its unique utility, every piece of data carries a unique piece of information. As a business owner, how can you possibly start understanding what all the pieces of data from those fancy reports mean? […]
June 2, 2023
For small manufacturing companies with less than 100 employees and revenues of around $20–50 million, several key factors contribute to their success. Here are some important considerations: By focusing on these key factors, small manufacturing companies can enhance their competitiveness, achieve sustainable growth, and maintain profitability. It’s important to adapt these factors to the specific […]
June 1, 2023
Several years ago, I was working on a product that required some attention from the software product teams. This happens to all software over time because a user’s needs change, features need to be added, and bugs happen (naturally). The undertaking was large enough, so our team agreed it would be ideal to talk with […]
May 30, 2023
There’s an ongoing debate: custom software versus off-the-shelf Software as a Service (SaaS). A few misconceptions tend to cloud everyone’s judgment and influence decisions in this area. It’s time to put these myths to rest and bring clarity to the conversation. Myth 1: Custom Software is Outdated Custom software is inherently outdated, which couldn’t be […]
March 15, 2023
Why continue to utilize a mess of spreadsheets to run your operations? We think there’s a better way. Here are the top 7 reasons you should switch to custom software.
February 3, 2023
Wait. What’s the problem again? Several years ago I was working in Healthcare for a tech startup. At the time, healthcare systems could not bill patients until a chart was signed off and locked by a provider (MD, PA, or NP). The provider had to step through every single screen and check a box regardless […]