One of the benefits of working with small businesses who decide to try Steelwool is that we get to see owners think critically about their current process as they whiteboard out the chronology of their work queues and tasks. Rarely do they think their current process is the ideal one. Inevitably Volano plays devil’s advocate as an objective third party, questioning the current order of tasks and associated documentation. It allows us to partner up with clients in a more meaningful way, helping bring visibility and consistency to their process as well as a moment to re-think whether or not that current way of doing things is scalable for their growth. As a business owner, you want to consider when and how you adjust your process to accommodate for added staff and sales volume.
Volano is proud of the progress we’ve made developing Steelwool. New functionalities and enhancements such as the data upload feature and the increased reporting capabilities have helped make it a more relevant tool when tracking work and managing multiple client engagements at once across different departments and people. Ultimately the tool is about how we communicate. The clients who are using Steelwool have continued to provide us with valuable feedback on their experience as users which have helped us continue to improve Steelwool with updates made as recently as last night.
Understanding where you and your team are at in the status of your projects is empowering. That knowledge and real-time awareness enhance the kind of communication that takes place in your organization. If I know exactly where my people are in the status of their projects, I can drill in and get involved in work that requires help or guidance. This is a more efficient way for owners and managers to spend time and will help lead to a better customer service experience for your people. How many times has anxiety due to uncertainty about all of your projects caused you to lose sleep at night?
As Steelwool becomes more well-known in the market, we’ve learned what types of organizations stand to benefit the most from its use and where strategic partnerships can help elevate the brand. Recently we’ve had the pleasure of working with Dominic DiGiacomo with Best Card. These guys handle merchant bank and credit card transaction services for a lot of industries and Dominic has done a fantastic job of learning about the Omaha and Lincoln markets through his networking efforts. Best Card builds relationships with clients like we do at Volano, where it makes sense for their customers and where value can be realized. Sometimes the best way to do business is by recommending your prospective customer head in another direction that makes more sense for their model and goals. Best Card is consultative and does the rare thing; listen. Steelwool likes to be associated with integrity. Our relationship with Grow Nebraska has been much the same and having such valuable partners is empowering. We’ve learned that treating partners like your clients has a fantastic, karmic effect.
January 19, 2021
Software development is a team-based endeavor because of the complexity involved in launching a new system. Gone are the days when one developer can be point on the whole back-office software stack. It now takes multiple specialized roles to (appropriately) fulfill the software delivery lifecycle. A typical software project requires: Leadership Product management Project management […]
January 13, 2021
One definition of rot is the process of deterioration. Something that decays over time. By this standard – software rots like food in the Nebraska heat. It’s true. If your software isn’t regularly updated, it deteriorates and breaks down. Consider this – software is written to work at a moment in time…but time marches on. […]
January 4, 2021
OMAHA, NE, January 4, 2021 – In late 2020, Volano Solutions announced it has changed its name to Volano Software and launched a new website: www.volanosoftware.com. The name change was made to more accurately reflect what the company does, and the website was designed to be more informative and user-friendly to clients and prospective clients […]
June 2, 2020
According to LinkedIn technology (software) has a higher overall turnover rate than retail. With that, it isn’t a matter of if, but a matter of when. Volano has engineered a culture of “by developers, for developers” and this helps our retention. In fact, most of the folks that work at Volano have been here +5 […]
June 2, 2020
It is hard enough to build a successful business, and few want to invest time and resources into worrying about an Intellectual Property Assignment. But alas, you must do your homework. Fortunately, we make it easy for Volano customers. When asked – “Who owns the software and IP for my project?” – it is an […]
May 28, 2020
Many of us remember the grade school game Telephone. It was funny to see how a simple message would get garbled as it was passed along from person to person. But it’s not as funny when that message is a critical business requirement that will be turned into software that will power your business. Yet, […]